REPAIR & CARE
Before your repair
How much will my repair cost?
The diagnostic bench fee is US$50 and is non-refundable, including when the device cannot be repaired. The repair price depends on the diagnosis, device and parts. You approve the repair quote before work starts.
How long does a repair take?
Turnaround depends on the fault, parts availability, workshop workload and transit time in both directions. Request an estimate for your device; same-day service is not offered.
How do I send my device?
Contact us first with the model and symptoms. We confirm whether the repair is workable, then send the intake address and packing instructions before you ship anything.
Who pays for shipping?
The customer pays inbound and return shipping. Use a tracked carrier and confirm any insurance arrangements before sending your device.
How do I know my device arrived?
Use a tracked service and share the tracking number. We confirm receipt and send the diagnosis before any repair is authorized.
What warranty applies?
The 90 days cover labor: the work performed on the fault that was repaired. Parts carry their supplier warranty, which varies by part and is detailed together with your quote, before you authorize anything. The warranty does not cover new damage, drops or later liquid exposure. Contact us with your repair reference if you need warranty assistance.
Should I back up my data?
Yes, if the device works. Repairs can involve risks to data. Tell us if data recovery is your priority before work starts.
What is microsoldering?
Microsoldering works on small board components and connectors. It requires diagnosis and does not make every damaged board repairable.
Where do you serve customers?
Ragox Technologies works by mail across the United States, including Alaska, Hawaii and Puerto Rico. Ask on WhatsApp about carriers and the current turnaround for your state.