How mail-in repair works

We work by mail across the United States. Nothing is shipped before we confirm that the repair is worth attempting.

Step by step

1. Tell us about the device. Send the model, the symptoms and when they started. That is enough to judge whether the device is a candidate for repair.
2. You receive instructions. We confirm the intake address, how to label the package and what to include. Do not ship before this step.
3. You send the device. Use a tracked carrier and share the tracking number when you ship.
4. Diagnosis and estimate. Once the device arrives we inspect the fault and send you the scope, cost and estimated turnaround. Nothing is repaired without your approval.
5. Repair and return. After the work, functionality is tested and the device travels back with tracked shipping.

How to pack it

• A backup made and verified, if the device still powers on.
• SIM card, memory cards and any accessories that are not part of the repair removed.
• Cushioning around the device inside a rigid box that will not collapse.
• A note inside the package with your name, phone number and the symptoms.
• Never include passwords, written unlock codes or personal documents.

Repair terms

• 90-day warranty on labor. Part warranties come from each supplier and are detailed in your quote.
• US$50 non-refundable bench fee for diagnosis, including when the device cannot be repaired.
• The customer pays shipping both ways.

The repair quote and estimated turnaround are provided after diagnosis. No repair is carried out without your approval.

If the diagnosis shows the repair is not viable, we agree with you whether the device is returned. Consider insuring the package for the value of your device.

Can I ship from any state?

We accept shipments from anywhere in the United States, including Alaska, Hawaii and Puerto Rico. Total turnaround includes transit time in both directions.

What if the device cannot be repaired?

We report the diagnosis and agree with you whether the device is returned. Ask about assessment and return shipping costs before you send it.

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Mail-in request

Fill this in and we generate an intake sheet for you to print and put in the box with the device. Do not ship anything before we confirm the address.

This form starts your repair request. It does not approve, price or schedule it: the final price and turnaround need a physical diagnosis of the device. Just have a question before deciding? Ask us on WhatsApp.

Your name Email address Phone (optional) Which device are you sending? Select a device PhoneComputerGaming laptopiPadTabletGame consoleControllerMicrosolderingNot sure Brand and model Serial number or IMEI (optional) What is happening? Accessories you are including (optional) Declared value of the device in USD (optional) Full address for the return shipment The device has an unlock code or password. Do not write it here: we will ask for it separately, and only if the diagnosis needs it. I understand this is a diagnosis request, that nothing is repaired without my prior approval, and that I have read the privacy information. Start repair request ↗