Terms of service

These terms apply to every mail-in diagnosis and repair by Ragox Technologies, Inc. (“Ragox”, “we”). You accept them when you submit the shipping request. The English version governs; the Spanish version is a translation for convenience.

Last updated: November 8, 2026.

1. Diagnosis

The diagnosis is free and there is no bench fee. We complete it within 1–2 business days of your device arriving at our workshop. You pay only if you approve the repair quote. If you decline the quote, do not approve it within 7 days of receiving it, or we determine that the device cannot be repaired, you pay nothing and we ship the device back at our cost.

2. Quotes and approval

After the diagnosis we send you a firm quote with the price and the estimated turnaround. Nothing is repaired without your approval. If we find something during the repair that would change the price, we stop and ask you before continuing.

3. Payment

The balance of an approved repair is paid before the device ships back. Card payments are processed by Stripe; we never see or store your card details.

4. Shipping

You ship the device to our workshop at your own cost, with the carrier of your choice; we do not provide a prepaid label or box. The workshop address is on the intake ticket we email you after you submit the shipping request. We pay the return shipping. You are responsible for packing the device securely, following the packing checklist on your intake ticket.

5. Insurance and transit

Ragox does not sell shipping insurance. If you want coverage for the trip to our workshop, buy it from your carrier. Coverage for loss or damage in transit is limited to what the carrier provides, and Ragox is not liable for loss or damage caused by the carrier. Please declare the real value of the device.

6. Warranty

We give a 90-day warranty on parts and labor: the repair we performed and the parts we installed for it. If the same fault returns or one of those parts fails within 90 days of the return delivery, we repair it at no cost, including shipping. The warranty does not cover new damage, drops, liquid exposure after the repair, or work done by anyone else.

7. Your data

Back up your data before shipping. A repair can require a wipe, and a board-level fault can take the storage with it, so we cannot guarantee that data is preserved. We only access what is needed to diagnose and test the device. Never put passwords in the box; if the diagnosis needs one, we ask you separately.

8. Activation lock

A device with Find My or an activation lock turned on may not be testable. We may ask you to turn it off before we continue.

9. Unclaimed devices

A device that is not paid for or claimed within 60 days after we notify you that it is ready, declined or unrepairable is considered abandoned, and we may recycle or dispose of it to the extent permitted by law.

10. Liability

To the extent permitted by law, our liability for any claim related to a service is limited to the amount you paid for that service.

11. Governing law and contact

These terms are governed by the laws of the State of Florida. Questions about them: contact us.

Repair terms

• Free diagnosis, no bench fee, completed within 1–2 business days of your device arriving at our workshop. You pay only if you approve the repair quote; if you decline it or the device cannot be repaired, you pay nothing.
• You pay to ship your device to our workshop, with the carrier you prefer; there is no prepaid label or box. Return shipping is included.
• 90-day warranty on parts and labor. It covers the repair we performed and the parts we installed.

The repair quote and estimated turnaround are provided after diagnosis. No repair is carried out without your approval.